Diya Dress is committed to providing customers with quality products, ensuring a satisfactory shopping experience. To protect your rights, we provide a warranty policy applicable to cases of product defects from the manufacturer. Below are the specific terms of warranty at Diya Dress:

1. Warranty Conditions

Diya Dress accepts free warranty for products that satisfy the following conditions:

• The product is still within the warranty period (30 days) from the date of receipt.
• The product has a manufacturer defect such as faulty seams, damaged materials, or substandard accessories.
• The product has not been repaired, washed, or modified by a third party.

2. Cases Not Covered by Warranty

The warranty policy does not apply to the following cases:

• Damage due to improper use, improper storage, or natural wear and tear due to time.
• The product has been modified or washed before warranty.
• Special discounted products or products not covered by the warranty (specifically stated in the product description).

3. Warranty Claim Process

To claim a warranty, please follow these steps:

• Step 1: Contact us to provide product information and the reason for the warranty claim.
• Step 2: Send the product to the warranty address provided by Diya Dress after the claim is confirmed.
• Step 3: After receiving and checking the product’s condition, we will notify you of the results and proceed with the warranty within 7 – 10 working days.

4. Warranty Cost

• Free warranty for products that fully meet Diya Dress’s warranty conditions.
• In cases where the warranty conditions are not met, we will support repairs for a fee (if requested by the customer).

5. Note

Diya Dress encourages you to preserve the product according to the instructions to prolong the product’s lifespan. If you have any questions about the warranty process, please do not hesitate to contact us.

Diya Dress is always committed to providing quality products and dedicated customer care services. We are happy to accompany you!